Solving Self-Service Problems With Just In Notifications – Part 7: 90 Day Ruleadmin
Solving Self-Service Problems With Just In Notifications - Part 7: 90 Day Rule
BY PARKER MITCHELL
We understand the importance of Just In notifications so we can help self-service salvage yards get their fresh cars picked quicker and make more sales. However, we also understand the urgency of part pickers when they are looking for parts off of specific year ranges/makes/models. We understand that mechanics and parts pullers are looking for parts for a specific job oftentimes and if they do not find it at your yard, then it will not necessarily stop their hunt. They may go to another yard to look for the part or order the part and have it shipped. They also might go to a full-service yard since parts are inventoried and there is no guesswork involved. If they are under a tight timeframe to get the job done, then there are other alternatives and they do not want to be signed up to receive text alerts indefinitely in most cases.
Because of this, we have instituted a 90 day rule where vehicle picks stay there for 90 days and then drop off. More than likely, customers are not still wanting to receive alerts on vehicles after three months. If they are, then they can go back in and add the vehicle back to their text alerts. Here is what it looks like on the phone:
We are experimenting with different options for how many days picks should be active and are not opposed to having options which greatly shorten the amount of time picks are active. The main thing with Just In we want to address is to have a mechanism for customers who ask “Can you let me know when you get XYZ vehicle in?” We address that with our proprietary Just In system, but we also understand the requests are time-sensitive so we want to make sure the picks are active for the right amount of time. I could see us having a 30 day active timeframe for yards who want to have picks drop off quicker. How we change this feature over time is going to be dependent on the feedback we get. We may shorten the timeframe or institute multiple options.