Kiosk Check-Ins Report on Client Portaladmin
Kiosk Check-Ins Report on Client Portal
BY PARKER MITCHELL
You may want to see your Check-Ins Report in order to find a recorded check-in or test and make sure that Check-In Manager is working properly. We often use this report as administrators to make sure the system is working prior to you having customers check-in. First, login to the Client Portal and go to Reports -> Kiosk Check-Ins. Select a date range and then you can see a lot of information on each check-in. It will tell you which kiosk the loyalty check-in was recorded at. It will tell you the phone number, date customer originally subscribed, and the timestamp of their last check-in. Total Check-Ins and Loyalty Cycle will tell you more information about these subscribers. It will also give you a timestamp of this phone numbers last reward, how many total rewards they’ve earned, their last coupon redemption timestamp, and how many total coupon redemptions they have.
This may look similar to filtering by phone number or name on Check-In Manager. However, Check-In Manager shows re-checks as well. The Kiosk Check-Ins report on the Client Portal does not count re-checks as a check-in. If Re-Check says yes on Check-In Manager, then it means the same phone number checked in more than once on the same day. We only count Re-Check = No on the Kiosk Check-Ins report because we do not want customers getting credit for more than one check-in on a single day.