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How to Automate New Inventory Alerts

How to Automate New Inventory Alerts Just In is a way to automate the response to customers when new inventory arrives without sacrificing personalization since each alert is customized for that customer.  Just In saves you the time of following up and having to keep track of customer requests.  We will text customers for you once new inventory matches what they are looking for and is made available to the public. There are three steps

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Have you given up on personally notifying each customer when you get new inventory which matches what they are looking for?

Have you given up on personally notifying each customer when you get new inventory which matches what they are looking for? I posted this question on the Professional Salvage Yard Information FaceBook forum to understand how the communication of new inventory is currently managed.  Here is the feedback from the post: Customers seem to not be interested anymore when you call them to let them know about the new inventory that matches what they were

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Top 4 ways Texn Rewards can IMPROVE your self-service salvage yard(s)

#1:  Our in-store kiosks build HUGE customer engagement lists.  You make a Return On Investment by reengaging with these customers and bringing them back!  Over time, we will further refine your list and send messages only to the customers most likely to come in.  Stop the hassle of handling paper waivers and gain the benefit of building a customer engagement list FASTER.  Build a list of thousands of customers, notify them of important info/sales, and

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Kiosk Check-Ins Report on Client Portal

Kiosk Check-Ins Report on Client Portal BY PARKER MITCHELL You may want to see your Check-Ins Report in order to find a recorded check-in or test and make sure that Check-In Manager is working properly.  We often use this report as administrators to make sure the system is working prior to you having customers check-in.  First, login to the Client Portal and go to Reports -> Kiosk Check-Ins.  Select a date range and then you

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How many Just In messages did I send today, this month, or this year?

How many Just In messages did I send today, this month, or this year? BY PARKER MITCHELL Very soon, this information will be automated and you will receive an automatic report.  You will also be able to manually run a custom report with this information on it.  In them meantime, there two intuitive ways to look up how many Just In messages were sent.  Both solutions are on the Client Portal.  Once logged in, go

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Keyword Summary Report

Keyword Summary Report BY PARKER MITCHELL Carrier total reports are helpful if you have multiple keyword campaigns and want to know how many messages went out for each campaign.  The most common campaigns are an English, Spanish, and Just In Campaign.  To see this report, login to the Client Portal -> Reports -> Keyword Summary.  Enter the search parameters and then there are five columns: Opt-Ins, Opt-Outs, New Contacts, Messages Received, and Messages Sent.  Opt-Ins

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Personalization Mapping

Personalization Mapping BY PARKER MITCHELL Personalization Mapping is a good way to utilize different tags in your text messages which make your texts more personalized to each individual customer.  The most common tags are ~firstname~, ~date#~, ~redeem~, and ~share~. Here is how you could use each of these: Hi ~firstname~, you have 5 new vehicles which just arrived at Texn Rewards #justinlink Congrats, you earned a Free Entry! This is valid until ~date#~. Redeem here

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Customizing Mobile Coupon Widget #7 – Adding Pictures to Individual Coupons

Customizing Mobile Coupon Widget #7 – Adding Pictures to Individual Coupons BY PARKER MITCHELL The default picture assigned to each Mobile Coupon created is the red Special Offer picture (shown below). However, if you have a specific image you want to utilize instead of the default image, then you can change it go going to Mobile Tools -> Mobile Coupons -> edit pencil next to the widget that the mobile coupon is attached to.  Then,

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Creating a Mobile Coupon

Creating a Mobile Coupon BY PARKER MITCHELL Creating mobile coupons is necessary for loyalty rewards, inactive offers, just in and some broadcasts.  To do this, go to Mobile Tools -> Mobile Coupons -> New Mobile Coupon.  Once you select New Mobile Coupon, then you will need to name the coupon and create it. Then, you will notice it is added to the top of your coupons.  To edit the coupon, select the edit pencil next

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How Many Message Credits Do I Have Left?

How Many Message Credits Do I Have Left? BY PARKER MITCHELL Every month, you get a set number of message credits to start the month with.  Messages go out in multiple different ways (Welcome Messages, Time Delayed Messages, Loyalty Rewards, Inactive Offers, Broadcasts, Trigger Messages, and Just In Messages).  It can be a lot to keep track of how many messages are going out of each different type of message each month.  If you want

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Customizing Mobile Coupon Widget #6 – Spanish Widget

Customizing Mobile Coupon Widget #6 – Spanish Widget BY PARKER MITCHELL Once you have your Default Widget (English Widget), then you want to create the same thing in Spanish.  To do this, you want to duplicate the Default Widget.  This will create Default Widget (Copy).  Next, select the edit pencil next to the new widget.  The widget name needs to be changed to Spanish Widget.  Also, you will most likely want to check the Hide

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Customizing Mobile Coupon Widget #5 – My Coupons Page

Customizing Mobile Coupon Widget #5 – My Coupons Page BY PARKER MITCHELL This is the last step in setting up your Default Widget if you want to activate the MY COUPONS button below your logo.  Here is what it will look like if the recommended settings are activated: The number of check-ins away from their next reward will be displayed first.  On the Available tab, you will see all active coupons which can be redeemed. 

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Solving Self-Service Problems With Just In Notifications – Part 9: Help Menu

Solving Self-Service Problems With Just In Notifications – Part 9: Help Menu BY PARKER MITCHELL We have added a new blue button at the top of our Just In landing page which describes every aspect of how this page functions.  Here are the rules of our Just In Landing Page: If you have any questions regarding how the Just In picks are made, matched with inventory, or fall off the list off a specific amount

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500 Word Summary

Customers often do not find parts they are looking for and ask you to let them know when a particular vehicle arrives.  Instead of relying on your FaceBook page and website as your only methods of letting them know of fresh inventory, we have a better way.  With Just In notifications, customers sign up for vehicles and we text them when the vehicle is “JUST IN” at your yard.  Whether your use Crush, Pinnacle, or

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Products

Products Just In $99 – 1,000 messages – Inventory matches via text – Mobile Coupons – Reporting Basic $300 – 5,000 messages – Check-In Manager – Mobile Coupons – Just In – Reporting Comprehensive $350 – 5,000 messages – Check-In Manager – Mobile Coupons – Just In – Reviews & Reputation Management – Reporting Custom TBD – More than 5,000 messages Reviews & Reputation Management $50 – Stream 4-5 star reviews to website – Offline

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Customizing Mobile Coupon Widget #4 – Coupon & Barcode Settings

Customizing Mobile Coupon Widget #4 – Coupon & Barcode Settings BY PARKER MITCHELL Step 1: Countdown Options 30 minutes fixed countdown is most common Step 2: Barcode Options We will be making an announcement regarding barcode scanning for self-service salvage yards who use a particular YMS. We are in the process of integrating barcode scanning.

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A Google Analytics Case To Be Made For Blogging Increasing Website Traffic

A Google Analytics Case To Be Made For Blogging Increasing Website Traffic BY PARKER MITCHELL I used to not be a believer in blogging and thought of it mostly as a waste of time. However, I decided to give it a shot this year since a lot of the salvage yard events are virtual due to the national pandemic.  I started blogging regularly on August 5th and it has been a little over 60 days

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Customizing Your Mobile Coupon Widget: Part 2 – Main Body

Customizing Your Mobile Coupon Widget: Part 2 – Main Body BY PARKER MITCHELL Step 1: Page Layout – Stacked Step 2: Main Body Height – Autosize Step 3: Header Bar – Hide Scissors Icon Step 4: Coupon Image – Load from Individual Coupons You will be able to upload custom images for each coupon you assign to this widget. You can also use the default image which works in most cases. Step 5: Go to

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Customizing Your Mobile Coupon Widget: Part 1 – General Layout

Customizing Your Mobile Coupon Widget: Part 1 – General Layout BY PARKER MITCHELL Step 1: Sign into client.texnrewards.net Step 2: Go to Mobile Tools -> Mobile Coupons Step 3: Click the edit pencil next to Default Widget Step 4: Page Background should be set to Image File and Select Image should use the Default Image. It should be set to Repeat Horizontally & Vertically Step 5: Upload a Top Image (Company Logo) and Message Preview

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Web Form Wizard Contests on Mobile Webpages for Extra Data Collection

Web Form Wizard Contests on Mobile Webpages for Extra Data Collection BY PARKER MITCHELL On the kiosk, you want the process to be super simple and efficient.  For more information on the recommended customer experience settings for the kiosk, then please visit Recommended Settings.  However, you may want to offer an extra incentive for customers who provide you additional data elements.  You can send this out with a time delay after customers join your campaign

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Solving Self-Service Problems With Just In Notifications – Part 8: Troubleshooting Just In Texts

Solving Self-Service Problems With Just In Notifications – Part 8: Troubleshooting Just In Texts BY PARKER MITCHELL Before starting with our Just In system, we want to make sure everything is setup correctly and the Just In texts are going out accurately every time.  We are coordinating a few different systems together to make Just In texts work with ease; how each yard uploads their inventory, the YMS schedules, and any additional parties such as

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Voiding Check-Ins & Re-Checks

Voiding Check-Ins & Re-Checks BY PARKER MITCHELL What happens when someone enters the wrong phone number and wants to check-in again?  Well, this is the optimal way to do this: #1: Go ahead and have the customer check in again with their proper phone number #2: Go back to the wrong phone number check in and void it off of the check-ins screen What happens if you have loyalty rewards activated for 20% off every

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Customer Membership Programs

Customer Membership Programs BY PARKER MITCHELL Customer Membership Programs allow you to provide perks to specific groups of customers.  The most common membership programs are: #1: Paid Memberships Customers pay a monthly or yearly fee in order to get certain perks such as Free Entry every visit, X% off every visit, etc. #2: Military or First Responder Programs You can offer certain perks to certain groups of citizens.  If will be up to your yard

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POSSIBLE NEW FEATURE: Car Buying Tracker

POSSIBLE NEW FEATURE: Car Buying Tracker BY PARKER MITCHELL *Attribution for the picture above is from from https://www.QuoteInspector.com We understand that one of the most important parts of self-service salvage yards is procuring new inventory.  Everyone we have talked to in great detail who is involved in this niche has told us this and, in light of the events in 2020, we understand there is not the same quantity of inventory in circulation.  We can send

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Integrating Paypal Payments & Donations To Mobile Webpages

Integrating Paypal Payments & Donations To Mobile Webpages BY PARKER MITCHELL With Texn Rewards, you can offer your customers the ability to conduct mobile payments or donations via Paypal through custom mobile websites. For salvage yards, this is not meant to compete with the POS system and would be more for setting up a donation campaign if you want to spread awareness in your community for a good cause. Here are the steps for setting

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Coupon Redemptions Log

Coupon Redemptions Log BY PARKER MITCHELL The Coupon Redemptions Log can be accessed with the following steps: Step 1: Login to client.texnrewards.net Step 2: Go to Reports -> Coupon Redemptions Log Step 3: Filter by date and request a pdf. If will start downloading. In the pdf download, you will see the name of the coupon, which phone number/name it was issued to, timestamp of when it was issued, date redeemed, which kiosk, and location

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Which Campaigns Is A Customer Subscribed To And Manually Opting In/Out

Which Campaigns Is A Customer Subscribed To And Manually Opting In/Out BY PARKER MITCHELL If you want to know which campaigns a specific phone number is subscribed to, then you want to follow these steps: Step 1:      Login to client.texnrewards.net Step 2:      Go to Contacts -> View Contacts Step 3:      Search by mobile and click the edit pencil for the contact you want more info about Step 4:      Look under Campaign Management and manually opt

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Adding STOP Footer on Broadcasts

Adding STOP Footer On Broadcasts BY PARKER MITCHELL We are ultra conservative in our approach to providing legal disclaimers when customers opt in and follow all rules/regulations in that regard.  However, some customers will still get upset when you send out broadcast messages.  In rare instances, it is not uncommon for customers to threaten legal action if they are not removed from your text marketing list immediately.  All they have to do is respond back

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Kiosk Summary Report

Kiosk Summary Report BY PARKER MITCHELL *The information above displays a demo account and is not real data The Kiosk Summary Report was created before Texn Rewards started venturing into the self-service salvage yard niche and is not tailored specifically for salvage yards.  Therefore, it does not include kiosk opt outs which is an important component in determining total attendance.  It also does not differentiate between English/Spanish campaigns when looking at All Kiosks combined.  However,

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Solving Self-Service Problems With Just In Notifications – Part 7: 90 Day Rule

Solving Self-Service Problems With Just In Notifications – Part 7: 90 Day Rule BY PARKER MITCHELL  We understand the importance of Just In notifications so we can help self-service salvage yards get their fresh cars picked quicker and make more sales.  However, we also understand the urgency of part pickers when they are looking for parts off of specific year ranges/makes/models.  We understand that mechanics and parts pullers are looking for parts for a specific

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How Many Check-Ins Am I From A Reward?

How Many Check-Ins Am I From A Reward? BY PARKER MITCHELL If you’re a Texn Rewards customer who likes to reward your customers for their loyalty, then you may want to hear about this feature.  As you already should know, customers are only allowed one check-in towards their next reward for each business day.  If a customer goes back out to their vehicle and returns, then they will have to check in again.  However, if

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Customized Just In Signs

Customized Just In Signs Introducing customized signs! We have 9″ x 11″ counter signs and 24″ x 36″ wall signs. Here are changes we can or will make to personalize each sign: #1: Orange color can be changed #2: “YARD NAME” should be changed to the name of your business #3: QR code will be changed to your Just In sign up page #4: URL link will be changed to your Just In sign up

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Reviews & Reputation Management

Reviews & Reputation Management BY PARKER MITCHELL Your reputation is the most important thing for your business and you want to make sure that your online reputation is up to standards as well.  With Reviews & Reputation Management through Texn Rewards, you can rest assured that your business reputation will be maintained.  Here are the features to this product: #1: Review Requests We ask your customers for reviews via text after reaching a loyalty milestone

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001 Welcome Message & Additional Time Delayed Messages (i.e. Just In, Monthly Specials)

001 Welcome Message & Additional Time Delayed Messages (i.e. Just In, Monthly Specials) BY PARKER MITCHELL When customers first subscribe to your text marketing program, then we must send the initial #001 Welcome Message with all appropriate legal disclaimers included. This is the most important message for liability purposes because it protects your business.  We can include a Mobile Coupon in that message, or it can be purely informational.  Once we have the legally obligated

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Incoming Message Notifications

Incoming Message Notifications BY PARKER MITCHELL Do you want to be notified either via text or email when a customer texts in? You can always login to client.texnrewards.net, go to Reports -> Received Log to see what customers are texting in.  However, that requires you to go login.  This may be the best option for and, if so, then more information can be found in the article called Responding To Customers Who Text In.  That

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Mobile Coupon Sharing To Grow Your Customer Base

Mobile Coupon Sharing To Grow Your Customer Base BY PARKER MITCHELL Coupon sharing can be turned on for any coupon you wish to send out. It will activate a “SHARE THIS COUPON” button on the mobile coupon landing page.  Once customers click on this option, then can have any or all of the following four options to share a coupon to friends/family: #1: Mobile Share When a customer selects the “MOBILE SHARE” option, then they

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Sister Yard Check-Ins and Shared Rewards

Sister Yard Check-Ins and Shared Rewards BY PARKER MITCHELL Many yards have multiple locations within a couple hours of each other.  When we encounter situations such as this, then we want to make sure all locations can work cohesively together.  This can get complicated, but we have successfully worked to find solutions in these situations so all locations work collectively. For example, here is a fictitious scenario: Texn Rewards Salvage Yard Company has 5 locations:

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Geo-Tracking For Coupon Redemptions

Geo-Tracking For Coupon Redemptions BY PARKER MITCHELL Do you have multiple locations and want to know which location each coupon was redeemed at?  By enabling our GPS couponing feature, then you can tell which location each coupon was redeemed at.  There are a few options for enabling this feature: #1: GPS Enabled – Automatically select nearest location This is for smartphone customers who have location tracking enabled on their device. This is the recommended setting

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Solving Self-Service Problems With Just In Notifications – Part 6: 7 Day Rule

Solving Self-Service Problems With Just In Notifications – Part 6: 7 Day Rule BY PARKER MITCHELL When you add a vehicle pick to Just In, then you will notice that your Just In dashboard will search to see if there is any new inventory matching your pick specifications.  It may take a couple of seconds to search your inventory and you will see clockwise rotating arrows during this time. Then, an icon will appear next

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2 Ways To Find A Past Check-In

2 Ways To Find A Past Check-In BY PARKER MITCHELL There are multiple reasons you may want to look a customer up in your database.  You may want to confirm they have an active coupon or see when the last time they visited was to solve a dispute. Rarely, you may need to download their liability waiver although this should not occur very often, if ever.  Here are two ways to look it up once

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How To Deal With Customers Upset About Receiving Texts

How To Deal With Customers Upset About Receiving Texts BY PARKER MITCHELL Photo credit Cari McGee. Customers sometimes get upset about receiving texts from your company and will either text in to let you know about it or tell you about it when they are in your store.  Regardless of the reason for them not wanting to receive texts, the solution is the same for dealing with this problem.  Here is what you can do:

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How To Submit A Feature Request

How To Submit A Feature Request BY PARKER MITCHELL We like to stay on the edge of innovation for self-service salvage yard niche and constantly have a list of new features we are working on.  We will not ever stop improving the Texn Rewards system for self-service salvage yard niche so long as we are accepted in this niche.  Here is a list of new features that are currently “In The Works” either in thought

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Shortening your URL for Text Marketing

Shortening your URL for Text Marketing BY PARKER MITCHELL In the text message marketing game, oftentimes you run out of space for your text message when a link is included.  You are allowed 160 characters for SMS messages and some links can take up more than 160 characters by themselves.  No matter how much you abbreviate you message, it is impossible to include a link in your message without creating a shorter URL.  As long

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Solving Self-Service Problems With Just In Notifications – Part 5: Spanish Just In

Solving Self-Service Problems With Just In Notifications – Part 5: Spanish Just In BY PARKER MITCHELL So, some large salvage yard companies have built out their own Just In systems.  However, do they have a Spanish option for their Hispanic customers?  Hispanic customers can account for up to half of your customer base so you want to make sure they are included in your program. Texn Rewards not only has a Spanish option on the

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Preventing Theft with Check-In Manager

Preventing Theft with Check-In Manager BY PARKER MITCHELL We all know that customers stealing or sneaking in without paying entry is a problem in the self-service salvage yard industry.  If you catch someone doing something illegal and you want to ban them from your yard, then you can add a customer note to their check-in.  Here is how it works:  Step 1: Highlight the check-in you want to add a note on and press the

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Get More 5 Star Reviews – 8 Trigger Messaging Steps

Get More 5 Star Reviews: 8 Trigger Messaging Steps BY PARKER MITCHELL Once you have created your target list, then you may want to have the system automatically send messages to your target list every so often without any manual manipulation of the system.  This is the perfect time to implement a Trigger Messaging campaign to automatically check your target lists intermittently and trigger a message to go out when customers check all of the

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Behind the Curtain of Target Lists

Behind the Curtain of Target Lists BY PARKER MITCHELL Once you have built a substantial list of subscribers, then it is time to start broadcasting on a regular basis so you can bring in more business.  With Texn Rewards, you just let us know your budget and we can make sure you stay within that budget.  We want to send texts only to the subscribers most likely to come in so you get the best

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Difference Between Kiosk Opt Outs & Keyword Opt Outs

Difference Between Kiosk Opt Outs & Keyword Opt Outs BY PARKER MITCHELL One of the key metrics of our system is opt outs.  This is basically your rejection rate or how many customers in some way rejected your text marketing system.  Rejection is part of the game and you must expect that you will have rejection.  If you go into the program with this expectation, then you will not be disappointed with the rejection rate

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5 Data Collection Goals and Kiosk Simplification

5 Data Collection Goals & Kiosk Simplification BY PARKER MITCHELL We have five main goals with our check-in kiosk: #1: 80%+ conversion rate for our text marketing program Opting in is optional for the customer.  Typically, we are aiming for no less than an 80% conversion rate when first starting out.  This is not a very high conversion rate once the program is completely optimized, but it is a good goal to shoot for at

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When Mobile Webpages Are Better Than Mobile Coupons

When Mobile Webpages Are Better Than Mobile Coupons BY PARKER MITCHELL Mobile coupons are great for most smaller yards because you can track exactly how each coupon performed compared to other coupons and make better future decisions as to which sales to run.  However, they are not always practical in these two situations: #1: You are expecting to be super busy during the sale It is possible to have customers redeem mobile coupons even on

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Key Distinctions Between SMS & MMS Messaging

Key Distinctions Between SMS & MMS Messaging BY PARKER MITCHELL Once you have built your audience and have your message, then it is time to decide between an SMS or MMS message.  Here are the pros and cons of each: SMS Messages Pros: Most affordable messaging option Send to a Target List Attach Mobile Coupons Attach Mobile Webpages Cons: 160 character limit *Above is an example of an SMS message.  To show that SMS can

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Responding To Customers Who Text In

Responding To Customers Who Text In BY PARKER MITCHELL Oftentimes, customers will respond to your messages and ask questions.  Some of the messages will not be relevant, but others are leads for sales.  Here is a simple process for finding and responding to customers who text in: Step 1:       Login to your Client Portal Step 2:       Then go to Reports -> Received Log Step 3:       Filter your search for the date range specified and

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7 Competitive Advantages of Texn Rewards for Self-Service Salvage Yards

7 Competitive Advantages of Texn Rewards for Self-Service Salvage Yards BY PARKER MITCHELL Here are some competitive advantages of the Texn Rewards system for self-service salvage yards: #1: High opt-in percentage Most customers opt-in to the loyalty program which builds a big list of customers who you can text when you want to bring them back in.  In fact, once your customers/employees get used to the system, then you can expect very few customers to

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4 Reasons To Teach Your Employees About Texn Rewards

4 Reasons To Teach Your Employees About Texn Rewards BY PARKER MITCHELL Employee training or teaching is important to optimize the success of your Texn Rewards program.  We spend a lot of time gathering requirements for your business so we can build a campaign that is best suited for your business needs and which also benefits your customers.   After customizing your kiosk, building your mobile marketing campaign, and setting up just in notifications – the

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8 Ways To Fix Waiver Picture Issues

8 Ways To Fix Waiver Picture Issues BY PARKER MITCHELL Digital liability waivers are better than paper waivers for self-service salvage yards because we take a picture every time a customer signs a waiver.  Therefore, you have a photo record with each signature.  Digital waivers with a photo associated to it are more powerful than without a photo associated with it. In order for the photos to be relevant, however, they must clearly show your

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Spin The Wheel to win

Spin The Wheel to win BY PARKER MITCHELL We just created a new feature called Spin The Wheel so you can now send your text subscriber list individual links to go spin the wheel and earn a mobile coupon before getting to the yard.  Special thanks to our development team for creating this awesome feature.  Here is how it works: Step 1: Let us know the rules of your Spin The Wheel sale This includes

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Why The Double Opt-In Filter Should NOT Be Used For Self-Service Salvage Yards

Why The Double Opt-In Filter Should NOT Be Used For Self-Service Salvage Yards BY PARKER MITCHELL The double opt-in filter sends a text to confirm that your customer wants to be in the program after they have already agreed to be in the program on the kiosk. The double opt-in message says: “Reply Y to confirm your opt-in and receive ongoing offers from Texn Rewards. Consent not req’d to buy. 9 msg/mo.”  Once your customers

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How Do Our Stats Compare To Other Yards Throughout The Country?

How Do Our Stats Compare To Other Yards Throughout The Country? BY PARKER MITCHELL We are in twenty something states and have a variety of self-service salvage yards using our check-in system.  Every month, we add self-service yards in new states and will soon maybe be in every state.  Because of this, we have a responsibility to EVERY yard to protect their data and statistics.  We track a bunch of metrics such as opt-ins, opt

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Solving Self-Service Problems with Just In Notifications – Part 4: Sharing New Inventory Posts with Text Subs

Solving Self-Service Problems with Just In Notifications – Part 4: Sharing New Inventory Posts with Text Subs BY PARKER MITCHELL I am on FaceBook and continually see self-service yards throughout the country posting posts with pictures of all of their new inventory.  It is a genius idea and must be a topic of conversation at the conventions because EVERYONE does it! I am not giving away trade secrets by discussing this in other words. This

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COVID-19 Compliance with Texn Rewards

COVID-19 Compliance with Texn Rewards BY PARKER MITCHELL Are you asking the three COVID-19 questions before customers come into your business and using the Texn Rewards system?  If so, then we just added a COVID-19 feature to our kiosk so we can do it for you electronically! How It Works Step 1: Customer follows the normal check-in process and then gets to the below screen. Step 2: Customers must select yes or no for all

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My Customer Is Complaining He/She Is Not Receiving Texts!! Here’s what happened…

My Customer Is Complaining He/She Is Not Receiving Texts!! Here’s what happened… BY PARKER MITCHELL This is a problem we have dealt with hundreds of times and I am here to explain why this is happening.  There are completely logical reasons why this is happening and a step-by-step process to figure it out. You can always shoot us an email to info@texnrewards.com and we will figure out why it happened for your particular situation.  Here

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Building A List, Setting A Budget, Utilizing Target Lists, & WHY Check-In Kiosks are SUPERIOR to TEXT2JOIN Campaigns in Text Marketing

Building A List, Setting A Budget, Utilizing Target Lists, & WHY Check-In Kiosks are SUPERIOR to TEXT2JOIN Campaigns in Text Marketing BY PARKER MITCHELL The most important part of text marketing when starting out is building your audience.  Your audience consists of anyone who opts into your program.  The most common ways of building your audience is to either have a kiosk, a TEXT2JOIN campaign, or both.  TEXT2JOIN campaigns are not as successful as kiosk

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Responding to Technological Advancements for Self-Service Salvage Yards – 8 Check-In Manager Improvements

Responding to Technological Advancements for Self-Service Salvage Yards – 8 Check-In Manager Improvements BY PARKER MITCHELL We were originally introduced to the self-service salvage yard space in 2017. Self-service salvage yards wanted to market their businesses by texting their customers and they also wanted to move away from collecting paper liability waiver signatures.  There were many issues with collecting paper waivers and salvage yard owners thought that surely there would be a way to circumvent

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Self-Service Customer Experience with Recommended Settings

Self-Service Customer Experience with Recommended Settings BY PARKER MITCHELL This is a step-by-step guide of the customer experience with Texn Rewards using our recommended settings.  See above for an example of our Home Kiosk screen. Your business logo will be displayed at the top. There is a telephone keypad and instructions below the logo. Oftentimes, customers quickly catch on and understand the purpose of the number keypad without any explanation. Many have used similar systems

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Frequently Asked Questions

Frequently Asked Questions BY PARKER MITCHELL Here are a list of questions we have compiled over the first few years in the self-service salvage yard space: What if someone does not want to give a phone number? Customers do not have to provide their phone number, but they will not get the extra benefits of the rewards program and special offer text messages if they do not. If someone does not want to enter any

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Solving Self-Service Problems with Just In Notifications: Part 3 – Vehicle Picks Report

Solving Self-Service Problems with Just In Notifications: Part 3 – Vehicle Picks Report BY PARKER MITCHELL In our ongoing series, today I am covering how we report the information gathered through our Just In process.  If you missed Part 1 or Part 2, then you may want to go read those first.  Those two posts set the foundation for this report.  Once we know which cars customers are looking for, then we want to make

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The Art of Reestablishing Communication with Disgruntled Customers

The Art of Reestablishing Communication with Disgruntled Customers BY PARKER MITCHELL What happens when customers come in to your business one or multiple times and then completely lose attraction? Maybe they really liked your business and totally wanted to keep getting your discounts, but an employee said something to them one time without thinking it out which hurt and caused them to immediately pull away.  Maybe you just were not sending them enough discounts and

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How To Redeem Mobile Coupons

How To Redeem Mobile Coupons BY PARKER MITCHELL Change is not easy and one thing every customer wants to know when integrating our service is how the mobile coupons work.  They want to make sure it is going to be simple and easy to implement.  Here is a quick rundown of how coupons work with our system.  Coupons are generated either when someone earns a loyalty reward or when you want to send out a

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Solving Self-Service Problems With Just In Notifications – Part 2: QR Code Joining

Solving Self-Service Problems With Just In Notifications – Part 2: QR Code Joining BY PARKER MITCHELL How many of you all have been to a restaurant within the past few months and were initially confused that no menus were brought out for your table?  Me too.  I’m right there with you on that. How many were also impressed with the ability to look at their menu by scanning a QR code on your phone? It

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Solving Self-Service Problems With Just In Notifications – Crush Yards Primarily and also Pinnacle/Powerlink

Solving Self-Service Problems With Just In Notifications – Crush Yards Primarily and also Powerlink/Pinnacle How many times do customers come up to your employees and ask if you have a certain vehicle in stock?  All of the time, we’ve heard your stories.  I understand that super advanced and helpful software exists at most yards which helps you direct your customers where they should go look.  Let’s just say they go look where you told them

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9 Key Attributes of a Mobile Coupon

9 Key Attributes of a Mobile Coupon BY PARKER MITCHELL This is a way for customers to redeem coupons and for your to track how many coupons were redeemed.  This information can help you assess which coupons are more successful and what changes, if any, need to be made to the coupons.  A mobile coupon is a link we can attach to a text message.  We commonly use these for rewards, fresh stock notifications, and

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3 Options To Reward Your Loyal Customers: Single vs. Multi-Tiered

3 Options To Reward Your Loyal Customers: Single vs. Multi-Tiered BY PARKER MITCHELL Loyalty is becoming more and more of a taboo idea every day as society becomes less personalized, more virtual, and more technologically centered.  However, everyone has a desire to love and be loved which is probably going to be a concept which prevails as long as humans inhabit the Earth.  One great benefit to working with Texn Rewards is that we offer

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2 Great Ways To Add New Customers

2 Great Ways To Add New Customers BY PARKER MITCHELL A giant question facing most businesses is “How can I get new customers this day, week, month, or year?”  There are many ways to do this with traditional advertising such as billboards, radio, and tv commercials.  In the modern era, boosting your SEO optimization and online lead generation is a great avenue to take.  Let’s say you boost your SEO optimization and your Website/FaceBook pages

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How To Correctly Import Your Mobile Marketing Contacts

How To Correctly Import Your Mobile Marketing Contacts BY PARKER MITCHELL The absolute most important concept you must understand before importing contacts is that doing everything completely legally is the most important thing.  While importing your entire list from your old program and hitting the ground running may sound appealing initially, you want to make sure it does not come at the expense of customers threatening litigation or the TCPA fining you $500 – $1,500

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4 Essential Tips For Solving Your Wi-Fi Issues

4 Essential Tips For Solving Your Wi-Fi Issues BY PARKER MITCHELL This can be one of the most frustrating things to happen as a homeowner or business owner when your Wi-Fi suddenly does not work and everyone has experienced this problem at some point.  With Texn Rewards, we want to make sure you have the knowledge to efficiently solve this problem if it occurs.   If the check-in process is slow after connecting to WiFi, then

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4 Electronic Equipment Recommendations With Texn Rewards

4 Electronic Equipment Recommendations With Texn Rewards BY PARKER MITCHELL It is important to analyze the needs of your business and purchase the right amount of equipment when starting with Texn Rewards.  This will ensure an easy implementation and fewer equipment adjustments after the original setup.  Recommendation #1: Front Check-In Station To get the most out of the Texn Rewards system, it is recommended to have at least one check-in station at the front of

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How to retain and grow your customer base

BY PAUL MITCHELL Are you a retail salvage yard trying to improve customer retention and grow your customer base?   Do you often wonder how you can afford big brand marketing that creates customer loyalty and acquires new customers? Accomplishing these two objectives will improve overall sales growth and improve operational profitability of your business. The 80/20 Rule At Texn Rewards, we ascribe to the 80/20 rule.  I reviewed a Marketing Prof 2005 article from

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Texting Your Customers: Get Permission or Get Fined

BY PAUL MITCHELL Text Messaging Short Message Service (SMS) or Multimedia Messaging Service (MMS) is all the rage in the marketing world. But, what exactly is it? Simply put: It is the ability to send text or video messages to mobile phones to share a company offer.  In December 2018, the Federal Communications Commission (FCC) affirmed and clarified the prior ruling that protects consumers from unwanted solicitations. With more businesses putting dollars into text marketing;

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Data Analytics with Texn Rewards

BY PARKER MITCHELL Texn Rewards has been collaborating with Self-Service Salvage Yards to better understand which data points are important to them.  We have concluded that the following data points are most important: Total Attendance, New Customers, Returning Customers, New English Customers, New Spanish Customers, New Customers Opting Out, Total Customers Opting Out, New Vehicle Picks, New Vehicle Matches, and a complete breakdown of coupon redemptions by Coupon Type. We are working to automate these

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Text Marketing For Results

BY PARKER MITCHELL  This article will be in the September – October 2020 Automotive Recycling Magazine   Which are the best offers to send out via text? The best offers are between 20% – 50% off and on items such as tires/wheels, engines, transmissions, or any part which has high volume.  Free Entry weekend is a successful offer as well.  Occasionally, all inventory in the yard is good if you want to drive in a

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How Self-Service Salvage Yards Are Capitalizing With Our Service

BY PARKER MITCHELL The art of attracting customers to your business is only the beginning of winning them over and creating a mutually beneficial long-term relationship.  We believe you need customers returning on a regular basis to earn their loyalty and continued business.  What is the most effective way to get your customers returning on a regular basis?  As explained in our most recent article, text message marketing is arguably the most effective and affordable

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What Small-Medium Sized Businesses Need To Know About The Current Digital Landscape

What Small-Medium Sized Businesses Need To Know About The Current Digital Landscape BY PARKER MITCHELL Technological advances are accelerating at an exponential rate and faster than ever before in 2019. The fifth generation of mobile devices (5G) will become a universal reality within a matter of months and promises to make the transmission of data many times quicker than the current 4G standard. Surprisingly enough, 5G will only call for a momentary celebration as research and

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